Returns & refunds

If we got it wrong

Damaged, faulty, or not what you ordered: tell us within thirty days and send a photo of the problem. We remake it or refund it, whichever you prefer, and you do not pay to send it back.

A print that is not where the preview showed it, a size that is not the size on the label, a figurine that is not recognisably the photo you sent: all of these are us getting it wrong.

If you changed your mind

Everything here is made when it is ordered, with your image on it, so there is nothing to put back on a shelf. Once production has started we cannot take it back.

Before production starts, cancel and we will refund in full. Ask quickly: on a garment that window is hours rather than days.

• Food cannot be returned once it has left us, for reasons that need no explanation.
• A wrong size on a printed garment is not a fault. Check the measurements before ordering; they are on every product page.
• A low-resolution image printed exactly as sent is not a fault either. We will warn you before printing if what you sent will not hold up.